1. General Information

Hotel Svanen Aps
Nordmarksvej 8
7190 Billund
Danmark
Phone: +45 7332833
E-mail: billund@hotelsvanen.dk
VAT number: 26257271

2. Payment

All product purchases on www.hotelsvanen.dk can be paid with MobilePay and credit cards. We accept Dankort, Visa, Mastercard, and American Express. Payment will only be charged to your account when the item is shipped.

All amounts are in DKK (Danish kroner) and include VAT.

Hotel Svanen uses an approved payment server that encrypts all your card details with SSL (Secure Socket Layer) protocol. This means that your information cannot be read.

3. Ordering

You can order gift cards and purchase products on www.hotelsvanen.dk. By placing an order and paying the confirmed price, the customer accepts these terms and conditions.

4. Delivery/Delay

Products purchased on www.hotelsvanen.dk are delivered with Postnord. The delivery time is 3-4 working days. The company has the right to extend the delivery deadline by up to 10 working days.

If the delay is due to circumstances that can be classified as force majeure, meaning circumstances in this country or abroad that are beyond the company’s control, the delivery time will be extended for as long as the hindrance has lasted.

5. Shipping Costs

All products ordered on www.hotelsvanen.dk are delivered at the current shipping prices, including VAT.

 

6. Return

A 2-year warranty is provided in accordance with the Sale of Goods Act. Our warranty covers defects in material and/or manufacturing.

For returns, please contact and send complaints to:

Hotel Svanen
Nordmarksvej 8
7190 Billund

Packages sent with cash on delivery will not be accepted.

7. Refund

If an agreement on a refund has been made, please kindly provide your bank details so that we can transfer the agreed amount.

8. Right of Withdrawal

A 14-day full return policy is provided for products purchased in our webshop. The period is counted from the day you receive the order. You are responsible for the return shipping costs.

The notification must be sent via email to billund@hotelsvanen.dk. In the notification, please clearly state that you wish to exercise your right of withdrawal.

9. Complaints – Overview and Links

If you wish to file a complaint about a product purchased in our webshop, it can be sent to:

Danish Competition and Consumer Authority’s Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Contact via forbrug.dk

If you are a consumer residing in another EU country, you can submit your complaint through the EU Commission’s online complaint platform.

The platform can be found here: http://ec.europa.eu/consumers/odr/
When submitting a complaint here, you must provide our email address: billund@hotelsvanen.dk

The hotel does not replace damaged, stolen, or lost gift cards.